Frequently asked questions (FAQs)

SmartChat AI is an AI-powered chat solution designed to reduce phone calls and free up your restaurant staff. It lives on your website, instantly answering customer inquiries about your menu, hours, and policies—so your team can stay focused on serving guests.

Unlike traditional chatbots, SmartChat AI actually understands customer questions, pulling from your restaurant’s real data to provide accurate, on-brand responses. It eliminates up to 80% of routine calls, preventing service slowdowns and ensuring customers get the answers they need—without tying up your staff.

No, SmartChat AI is fully automated, handling up to 80% of routine customer inquiries without staff involvement. It provides instant, accurate responses to common questions about your menu, hours, policies, and more.

For complex issues or situations requiring human attention, SmartChat AI can escalate inquiries based on your preferences—whether that means notifying a manager, transferring to a live chat agent, or directing customers to call when necessary.

By automating responses and intelligently escalating when needed, SmartChat AI ensures your staff stays focused on in-person guests while still delivering great customer service online.

Chat is now the preferred way customers engage with businesses because it’s instant, convenient, and always available—unlike phone calls that require waiting on hold or emails that can take hours (or days) for a response.

Today’s customers expect immediate answers, and chat delivers real-time, personalized interactions that fit how people communicate in everyday life. Phone numbers once connected voice conversations—now AI-powered chat connects businesses and customers through text.

With SmartChat AI, your website becomes the first stop for customer inquiries, ensuring diners get fast, accurate responses without tying up staff or slowing down service.

Unlike typical live chat solutions, SmartChat AI extends the conversation beyond the restaurant’s website. When a website visitor starts a chat, they have the option to continue this dialogue through the SmartChat AI mobile app, much like text messaging. This seamless transition ensures that the interaction can continue on-the-go, enhancing convenience for both the customer and the restaurant. In addition, with SmartChat AI, customers engage in real-time with your team, ensuring personalized and humanized service every step of the way.

Every restaurant, regardless of size or style, needs an AI strategy now more than ever! The dining landscape is rapidly evolving, and AI offers unparalleled opportunities to enhance customer experiences, streamline operations, and gain competitive advantages. From personalizing guest interactions to optimizing workflow during peak hours, AI-driven solutions like SmartChat AI are transforming how restaurants connect with their customers and manage their day-to-day activities. Embracing AI isn’t just about keeping up with technology; it’s about leading in the hospitality sector with innovative, efficient, and memorable service.

SmartChat AI operates on a unique free trial model tailored to demonstrate the power of live chat in transforming restaurant customer service. At the start, every restaurant is given full access to our comprehensive suite of live chat features, including the advanced ‘Tap. Review. Convert.’ chat functionality. This 90-day free trial period allows restaurants to fully experience and assess the impact of these sophisticated tools in enhancing customer interaction and operational efficiency.

No, your customers will not need to download any mobile app to chat with your restaurant. SmartChat AI operates entirely through a live chat interface on your website. Simply add a ‘Chat with us’ button or a direct chat link to your site, and your customers can start communicating instantly. This setup eliminates the need for additional downloads, making it easier for customers to reach you.

Customers can engage in two ways: they can choose anonymous, no-login chats for immediate, hassle-free communication, or they can opt to log in with their email and a One-Time Password (OTP) to preserve their chat history. This flexibility enhances the customer experience by providing easy and direct access to support, ensuring they can connect with your restaurant in the way that suits them best. With SmartChat AI, live chat becomes a simple, effective tool to enhance customer service and engagement directly through your website.