SmartChat AI

Hang up the Phone and Win More Customers with Chat.

Answer 80% of questions instantly with chat — no staff tied to the phone.

SmartChat AI automates responses to routine inquiries so your team can focus on serving guests.

SmartChat

SmartChat AI: The Smarter Way to Handle Customer Questions

Trained on Your Restaurant to Reduce Phone Calls

SmartChat AI is built specifically for restaurants—trained on your menu, hours, and policies—so customers can get fast, accurate answers without calling.

 

By reducing 80% of routine calls, SmartChat AI frees staff from constant phone interruptions, prevents long wait times, and ensures customers get the right information instantly.

Home

The Phone Burden Problem

Phone Burden isn’t just about who calls—it’s also about who doesn’t, and in both cases, it’s costing you business.

Before

phone box
Icon representing traditional phone communication

The Old Way

Overwhelms limited staff

ArrowReactive

ArrowMissed calls during busy times

ArrowDelayed responses

ArrowIncreases negative reviews

After

Chat bot
The new way

The New Way

Lightents staff workloads

ArrowProactive

ArrowNo missed communications

ArrowReal-time engagement

ArrowPrevents negative reviews

Even the best restaurants struggle when phone-related interruptions pull staff away from service, slow down operations, and frustrate customers.

SmartChat AI: The Answer to Phone Burden

Reduce phone calls, free up staff, and keep customers happy.


Create a private channel for customer feedback: Turn your website into an AI-powered communication hub—a private channel where customers share feedback directly with you instead of broadcasting complaints on review sites.

Not just another chatbot: Our trained AI agent knows your menu, policies, and promotions—proactively resolving concerns to protect your reputation and foster loyalty.

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How SmartChat AI Works

From Questions to Resolutions – Effortlessly

SmartChat AI is like adding a knowledgeable, always-on team member to your restaurant. It doesn’t just answer questions; it ensures your customers feel heard, valued, and satisfied in real-time.

Always Ready to Assist

SmartChat AI is an AI Agent trained specifically on your restaurant, using your menu, pricing, policies, promotions, etc. to deliver fast, consistent answers to customer questions—anytime, anywhere. It’s like having a knowledgeable team member always on call, during peak hours or even after hours.

Tap AI

Resolves Issues Before They Escalate

SmartChat AI detects and addresses customer concerns before they escalate, whether through mid-meal check-ins, post-visit follow-ups, or real-time alerts for your team. This proactive engagement prevents issues from becoming negative reviews, protecting your reputation.

Review AI

Effortless Integration

With a single line of code, SmartChat becomes your restaurant’s digital assistant, seamlessly handling customer inquiries and resolving concerns with minimal oversight, saving your team time and ensuring every guest feels valued.

Send AI

Reimagine Customer Engagement

Reduce Phone Calls with AI-powered Chat

Experience how AI Chat helps customers get instant answers—without tying up your staff or flooding your phone lines. Your restaurant’s AI-powered chat installs in seconds, handling 80% of routine inquiries so your team can stay focused on service.

Universal icon for restaurant technology

Universal Access:

Your customers can chat from any device (PC, tablet or smartphone).

Download our app for enhanced restaurant communication

No Downloads:

Your customers get seamless access from their web browsers.

Access key features of restaurant chat platform

Instant Access:

As immediate as a phone call, but with conversation history.

Familiar interface for restaurant staff

Familiar Interface:

Easy for your customers, just like popular messaging apps.

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Live Chat Widget 2

Transform Your Website Into a Communication Hub with SmartChat AI

Your Restaurant + SmartChat AI

sales analysis graph

More Sales

Data analysis graph

More Positive Reviews

Customers

More Customers

Frequently asked questions (FAQs)

SmartChat AI is an AI-powered chat solution designed to reduce phone calls and free up your restaurant staff. It lives on your website, instantly answering customer inquiries about your menu, hours, and policies—so your team can stay focused on serving guests.

 

Unlike traditional chatbots, SmartChat AI actually understands customer questions, pulling from your restaurant’s real data to provide accurate, on-brand responses. It eliminates up to 80% of routine calls, preventing service slowdowns and ensuring customers get the answers they need—without tying up your staff.

No, SmartChat AI is fully automated, handling up to 80% of routine customer inquiries without staff involvement. It provides instant, accurate responses to common questions about your menu, hours, policies, and more.

 

For complex issues or situations requiring human attention, SmartChat AI can escalate inquiries based on your preferences—whether that means notifying a manager, transferring to a live chat agent, or directing customers to call when necessary.

 

By automating responses and intelligently escalating when needed, SmartChat AI ensures your staff stays focused on in-person guests while still delivering great customer service online.

Chat is now the preferred way customers engage with businesses because it’s instant, convenient, and always available—unlike phone calls that require waiting on hold or emails that can take hours (or days) for a response.

 

Today’s customers expect immediate answers, and chat delivers real-time, personalized interactions that fit how people communicate in everyday life. Phone numbers once connected voice conversations—now AI-powered chat connects businesses and customers through text.

 

With SmartChat AI, your website becomes the first stop for customer inquiries, ensuring diners get fast, accurate responses without tying up staff or slowing down service.

SmartChat AI is an AI-powered chat solution built specifically for small, independent restaurants. It transforms your website into a 24/7 communication hub, providing instant, automated responses to customer inquiries about your menu, hours, policies, and more—without staff involvement.

 

Unlike traditional chat tools, SmartChat AI doesn’t just relay messages—it understands questions, delivers accurate answers, and escalates complex issues based on your preferences.

 

With SmartChat AI, your team spends less time answering phones and more time serving guests—ensuring faster service, happier customers, and fewer missed opportunities.

Unlike manual chat tools or basic chatbots, SmartChat AI is fully automated, answering 80% of customer inquiries instantly so staff can focus on service. It understands real questions, pulls from your menu and policies, and escalates complex issues when needed—providing accurate, on-brand responses without tying up your team.

The way customers interact with restaurants is changing—they expect instant answers without calling. AI Chat helps restaurants reduce phone burden, free up staff, and improve service by automating routine inquiries.

 

With SmartChat AI, restaurants can handle customer questions 24/7, prevent service slowdowns, and stay ahead in an increasingly digital dining experience. Now is the time to embrace AI—not just to keep up, but to lead with faster, more efficient customer interactions.

SmartChat AI operates on a unique free trial model tailored to demonstrate the power of live chat in transforming restaurant customer service. At the start, every restaurant is given full access to our comprehensive suite of live chat features, including the advanced ‘Tap. Review. Convert.’ chat functionality. This 90-day free trial period allows restaurants to fully experience and assess the impact of these sophisticated tools in enhancing customer interaction and operational efficiency.

No, your customers will not need to download any mobile app to chat with your restaurant. SmartChat AI operates entirely through a live chat interface on your website. Simply add a ‘Chat with us’ button or a direct chat link to your site, and your customers can start communicating instantly. This setup eliminates the need for additional downloads, making it easier for customers to reach you.

Customers can engage in two ways: they can choose anonymous, no-login chats for immediate, hassle-free communication, or they can opt to log in with their email and a One-Time Password (OTP) to preserve their chat history. This flexibility enhances the customer experience by providing easy and direct access to support, ensuring they can connect with your restaurant in the way that suits them best. With SmartChat AI, live chat becomes a simple, effective tool to enhance customer service and engagement directly through your website.